Privacy Policy

At Peak Season ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website or participate in our events.

1. Introduction

Peak Season operates as Canada's Premier Alpine Ski Event. By accessing our website (peakseason.ca) and registering for our events, you agree to the collection and use of information in accordance with this policy. We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

• Personal Identification Information: Name, email address, phone number, date of birth, and mailing address provided during registration.
• Event Data: Competition category, emergency contact details, and relevant medical information required for safety during the event.
• Payment Information: Credit card details and billing addresses are processed by our secure third-party payment processors. We do not store full credit card numbers on our servers.
• Usage Data: Information on how the service is accessed and used, including your computer's Internet Protocol address (e.g. IP address), browser type, browser version, and the pages of our service that you visit.

3. How We Use Your Information

Peak Season uses the collected data for various purposes:

• To facilitate event registration and ticket issuance.
• To provide customer support and communicate important event updates (e.g., weather delays, schedule changes).
• To ensure the safety of participants by having access to emergency contact and medical information during the event.
• To monitor the usage of our website and detect, prevent, and address technical issues.
• To send you marketing communications, newsletters, and promotional offers, provided you have opted in to receive such information.

4. Sharing of Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processing, timing systems, medical response teams).
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Safety: To protect the personal safety of users of the service or the public.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. All sensitive registration data is encrypted in transit.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, such as the registration portal.

7. Your Rights

Under Canadian privacy laws, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. You may also request the deletion of your personal data, subject to certain legal obligations (such as liability waivers signed for event participation). To exercise these rights, please contact us at the email provided below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@peakseason.ca